HUNTERSVILLE, NC – The Kid to Kid franchise proudly awards the Kid to Kid Store of the Month for September to owner Erin Martin of the Huntersville Kid to Kid store. The Store of the Month award is given to a franchise store that has shown outstanding performance and customer satisfaction.
For the month of September, the Huntersville Kid to Kid was selected from more than 100 stores because of their increases in invoices and sales as well as their dedication to customer and employee satisfaction. The Huntersville store has seen invoices increase by 32 percent while sales increased by 64 percent from last year. These numbers show that the Erin and her team are bringing in more of the products their customers want.
Erin attributes much of her success to applying new things she’s learned at the company’s Annual Meeting, quarterly performance groups and from visiting other stores. “Each time I attend a meeting or visit another store, I find 10 or 15 things that we can improve upon,” said Erin. The Huntersville team has also made improvements to their buying process by reviewing items brought in by customers while they are in the store shopping. This has made a big difference in efficiency and in customer satisfaction.
Another big focus has been on improving employee morale. Erin has placed a heavy emphasis on building the team and improving employee satisfaction which has significantly resulted in reduced turnover and increased efficiency. Fun things like a monthly contest keep the staff motivated and goal focused.
About Kid to Kid
Kid to Kid is an international franchise that buys and sells gently used children’s goods and maternity wear in an upscale environment. With over 100 locations throughout the U.S. and Portugal, each Kid to Kid store provides a convenient place where families are financially and emotionally rewarded as they recycle their best items. Kid to Kid is a registered trademark of BaseCamp Franchising located in Salt Lake City, UT. For more information about Kid to Kid and BaseCamp Franchising, call 801-359-0071. You may also visit www.kidtokid.com or www.basecampfranchising.com.