PITTSBURGH, PA—October 15, 2015—Local business owners Whitney and Mary Jo Hayes, along with their staff at the Pittsburgh Kid to Kid store, were honored this month with the Kid to Kid Store of the Month award. Through this award, the Kid to Kid franchise recognizes outstanding achievement exhibited by one of its 112 locations across the United States, Canada, and Portugal. Although the Pittsburgh Kid to Kid has only been open for less than a year, it is already proving to be a great success for the community it serves.
When asked what factors contributed to the store’s success, Whitney responded that first and foremost it has been “hard work.” The Kid to Kid store in Pittsburgh buys an average of 459 gently used items each day from the community, paying its customers more than $20,000 on average each month for their children’s clothes, baby equipment, toys, books, shoes, and maternity wear. The store then turns around and sells these items at up to 70% off of their original retail prices. By helping parents and grandparents recycle their outgrown kids stuff, Kid to Kid of Pittsburgh provides value both to those who sell and to those who shop for their growing kids as it reduces the amount of waste in the community.
Whitney and Mary Jo are creating a customer experience that is driving positive feedback from those they serve. One customer, upon first interacting with Whitney in the store, stated that she “could not have been nicer or more helpful.” Another customer, after trying out the store for a few months, concluded, “I must say I have never been disappointed… I’ve bought over $600 worth of [clothes] for under $65.” In addition, the Hayes have built a fantastic team. According to one customer, “The staff is so friendly, which makes the experience of shopping 10 times better… I don’t think I can say one bad thing about this place!” The store’s clientele is not failing to notice the store’s key strengths in providing service and driving value.